Thursday, July 5, 2007

Knowledge Management Process or Lifecycle

Knowledge Management is the methodology, tools and techniques to gather, integrate and disseminate knowledge. It involves processes involving management of knowledge creation, acquisition, storage, organization, distribution, sharing and application. These can be further classified into organization and technology components.

The organization component consists of organization-wide strategy, standard and guidelines, policies, and socio-cultural environment.

The technology component consists of tools and techniques to implement effective knowledge management practice which provides values to its business, employees, customers and partners. The tools can furthers be classified into knowledge creation, knowledge integration, knowledge sharing and knowledge utilization.

The various steps are described here:

1. Knowledge Creation - Knowledge is created either as explicit or tacit knowledge. Explicit knowledge is put in paper or electronic format. It is recorded and made accessible to others. Tacit knowledge is created in minds of people. This knowledge resides within individuals. This knowledge needs to be transformed into explicit knowledge so that it can recorded and shared with others in the organization.

2. Knowledge Storage - Knowledge is stored and organized in a repository. The decision on how and where lies with the organization. But the objective of this phase to enable organization to be able to contribute, organize and share knowledge with.

3. Knowledge Sharing - Knowledge is shared and accessed by people. They can either search or navigate to the knowledge items.

4. Knowledge Utilization - This is end goal of knowledge practice. The knowledge management does not have any value if knowledge created is not utilized to its potential. The more knowledge is created as knowledge is applied and utilized.

1 comment:

Anonymous said...

This was useful. Thanks.