Knowledge Management is more about processes then products. But products and technology enable these processes and provides required tools for an effective KM program. We talked about Knowledge Management lifecycle in previous posts. Knowledge Management provides order to unstructured enterprise data and information into knowledge that is actionable and provides business value. Those who are responsible for knowledge management directly or indirectly should know the building blocks and their interaction with the processes.
What are the building blocks of Knowledge Management from technology standpoint?
Knowledge Management consists of following components:
- Content Management
- Taxonomy management
- Business Process Management
- Business Intelligence
All the components are required for knowledge management practice within the organization. There are vendors that provides all the required components in their product suite to enable organizations to implement effective Knowledge Management program.